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Generic Company Place Holder McAfee Consumer Products Removal tool (MCPR.exe) Note: This software is no longer supported by the vendor and is no longer available. Some McAfee products (much like. The McAfee Consumer Products Removal tool allows you to remove McAfee consumer products in the event that they become damaged or are unable to uninstall properly through the Windows control panel.

Topics Map > Windows
Topics Map > Anti-Virus Software > McAfee

This article describes how to remove (uninstall) a McAfee Consumer product from a PC running Windows using the standard Windows removal steps and the McAfee MCPR tool.

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• To remove from a Mac, see TS101226.
• To remove from a PC running Linux, see TS101168.
• To remove from iOS or Android, see TS101407.

• Activate your McAfee subscription before you attempt to remove your product.
  This is so that you keep your right to use the product (license) without having to buy a new subscription.
• To activate the McAfee software that came pre-installed, see TS102477.
  

Step 1: Remove using Windows

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Step 2: Download and run the McAfee Consumer Product Removal tool (MCPR)IMPORTANT:

• Always download a new copy of MCPR before each use.
  This ensures that you have the latest version, and that newer McAfee products can be successfully recognized.
• MCPR will clean up only the components needed for reinstallation. It is not designed to clean up 100% of components.
• Completing this step will require a restart.

Before you start:

• Bookmark or favorite this article so that you can easily get back to it.
• Save all open files.
• Close all programs.

1. Download the MCPR tool.
2. Double-click MCPR.exe.
3. If you see a security warning:
   Click Yes, Continue, or Run (depending on your version of Windows):
   
4. At the McAfee Software Removal screen:
   1. Click Next.
   2. Click Agree to accept the End User License Agreement (EULA).
      
5. At the Security Validation screen:
   1. Type the characters exactly as shown on your screen (validation is case-sensitive).
   2. Click Next. This step prevents the accidental use of MCPR.
      
6. When the process is complete, you will see one of the following messages. Click the one that you see.

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For guidance while running MCPR, use the Virtual Assistant.

NOTE: The Virtual Assistant will open in a new tab or window. Follow the prompts and close the window when you have completed the steps.

Reinstall your product(s)

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CAUTION: Your PC is unprotected until you reinstall your security software.
Download your new version from the same place you purchased it. For more details on re-installing a McAfee product, see TS100342.

Purchased from	Start from here
McAfee	https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software
AT&T	https://uversecentral1.att.com/uvp/myhome/mam/ISS/
Cox	http://www.cox.net/
Dell	https://us.mcafee.com/root/login.asp?affid=105
MSN	http://membercenter.msn.com/
AOL	http://daol.aol.com/safetycenter and scroll down to Safety & Security

How to manually release your product license
The above removal steps should release your product license so that you can reinstall your software. If your license was not released, you will see a No more licenses available

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message when you try to reinstall. To fix this:

1. Go to http://home.mcafee.com.
2. Click My Account.
3. Sign In using your McAfee user account email and password.
4. On the My Account page:
   1. Select the tab for the PC that you want to deactivate.
   2. Click Deactivate in the details section of the selected PC.
   3. On the Confirm deactivation, click Deactivate.

Keywords:	How to remove McAfee products from a PC running WindowsSuggest keywords	Doc ID:	80401
Owner:	John B.	Group:	New Mexico State University
Created:	2018-02-23 10:05 MDT	Updated:	2018-06-06 12:42 MDT
Sites:	New Mexico State University
Feedback:	00CommentSuggest a new document